8. Wavebreakmedia Ltd/Wavebreak Media/Getty Images, Bureau of Labor Statistics: Lodging Managers, H Careers: Why Listening Skills are Needed in Hospitality Management, U Links: Hotel Management School -- Hotel Management Training, Education, Course, Degree, All Business: Understanding Restaurant Health Codes and Inspections, Career Overview: Hotel and Lodging Management Careers, Jobs and Training Information, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. Hotel General Manager Career *A job as a Hotel General Manager falls under the broader career category of Lodging Managers. Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. Writing a great Hotel Manager resume is an important step in your job search journey. You can easily customize this template for other business types, like universities and office buildings. Most hotel managers have gained operational knowledge through either entry-level employment in the industry or educational degrees. RESTAURANT SUPERVISOR JOB DESCRIPTION JOB SUMMARY ... • Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Interpersonal Skills The daily responsibilities of hotel managers require a fundamental basis of hotel operational knowledge. You will also want to make sure rooms are properly cleaned before guests receive their room keys. Excellent communication and interpersonal skills with the ability to interact with many types of personalities Obtain any locally required certifications as needed 2 Housekeeping Supervisor Resume. Hotel managers are responsible for maintaining the safety of their buildings, solving problems between employees or guests, staying up-to-date on changes in procedure, keeping up with industry journals and so much more. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. First-line Supervisor of Housekeeping and Janitorial Workers Career – This technical career book gives readers a step-by-step breakdown of the skills and abilities necessary to be a hotel housekeeping supervisor. Because a supervisor works in the front office, a candidate for the position needs excellent computer and typing skills. Communicating with the staff will curb any booking and scheduling issues. Eight of the most crucial skills that every hotel manager should have include excellent communication, interpersonal skills, oriented to detail, operational knowledge, leadership, team building, financial skills and flexibility. Reliability and stamina are essential in hotel management. Under stress, a manager must always maintain integrity, professionalism, patience and understanding. To be successful as a Hotel Worker, Supervisor or Manager you need 6 Critical Skills as well as those to do the job you are employed to do. She has experience writing instruction manuals, research, fiction, nonfiction and poetry, and she also reviews Orlando local music for "Orange Ave Lab" magazine. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. Hotel managers should be strong team leaders who are willing to listen, boost employee morale, decisively resolve issues and assign responsibility to staff members. At work, you will be managing employees from all departments as well as working with customers. It is essential for a Hotel Supervisor to have good communication and supervisory skills as he is required to deal with the hotel staff members and get all the work done from them. Top 10 hotel supervisor interview questions and answers In this file, you can ref interview materials for hotel supervisor such as types of interview questions… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. In order to ensure each guest has an unforgettable experience, managers must remain hyper-vigilant about details as huge as safety concerns and as small as maintaining fresh flowers in the lobby. A hotel manager’s duty always varies as per the property type. It is part of the Mise En Place TQM program, and is designed to complement the “Department Skills Trainer” module, which will put into practice the skills from modules 5 and 6 of this supervisors program. Excellent communication, interpersonal skills, oriented to detail, operational knowledge, leadership, team building, financial skills and flexibility are all critical skills that every hotel manager should have, but they are far from the only qualities an individual will need to be successful in this industry. The hotel must be run according to specific standards. Communication is one of the most important skills you will need as a hotel manager. In this article you can find 11 attributes every great supervisor needs. Key skills for hotel managers. Hotel Supervisors need the following are 5 essential skills regardless of whether they are in the Kitchen or the Front Office, Housekeeping or Hotel Maintenance, Security or Food and Beverage. Supervisors lead teams, manage tasks, solve problems, report up and down the hierarchy, and much more. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. The general manager helps to greet and register guests and handle their problems. Hotel management frequently involves unforeseen and unexpected problems arising at the most inopportune times. As a hotel manager, you will likely be dealing with multiple employees and customers at the same time. Marianne Luke has been writing professionally since 2005. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. Hotel managers have some of the best opportunities for traveling abroad, increasing their salary and advancing in their career. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. The general manager of a hotel must balance several different responsibilities and duties. The fourth edition has a fresh look and easy-to-follow format. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Attention to detail is an essential skill for a hotel manager. He has to approach guest concerns with patience, tact … Find opportunities for her to apply her phone skills to building company connections, selling products, or serving customers. Lodging managers earned a median annual salary of $51,840 in 2016, according to the U.S. Bureau of Labor Statistics. Want more tips for writing the supervisor skills for resumes? A hotel supervisor also needs helpful customer service skills, a genuinely friendly attitude and the ability to remain calm and collected when booking and hotel … On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. Managers need to always present themselves in a respectful, empathetic and professional manner. You should ideally have a with previous minor supervisory experiences within the Housekeeping Department of a hotel. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. This could damage the reputation of your hotel and cause you to lose business. . However, if you fail to listen to what each person is saying, you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business. General managers are often considered the public face of the hotel, so excellent communication skills are necessary to handle the job requirements. Eight of the most crucial skills that every hotel manager should have include excellent communication, interpersonal skills, oriented to detail, operational knowledge, leadership, team building, financial skills and flexibility. Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. You will also need to make sure the hotel restaurant is following state health guidelines, when preparing food for guests, such as properly washing and preparing food, monitoring cooking temperatures, and following hand washing procedures. Delegating tasks among staff members is an important aspect of management. Horrible guest experiences can quickly be turned around with good management, flexibility, empathy and interpersonal skills. Supervisors are often drawn from the working … A stressful team environment will become apparent in employee-guest relationships. Hotel Supervisor Job Duties include supervising the hotel staff on performing various hotel tasks appropriately. One of the pillars of growth in business is to have good leadership and supervision skills … Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. If your staff is stressed out or worried about job security, they most likely will not provide the best customer service, and hotel business could suffer accordingly. While the majority of hotel management duties revolve around customer service, there are several duties that require financial management skills. Skills Wanted. County health inspectors may visit your hotel at random to make sure you are following guidelines. Post now on job boards. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. If you listen to them and work with them to improve the situation, you will improve the satisfaction of customers as well. Multi-tasking is crucial when overseeing several aspects of the hotel, so being detail oriented is one of the most important skills for hotel managers. For example, if your cleaning staff skips cleaning some rooms or the cooks fail to follow restaurant health codes, you may become bombarded by customer complaints on top of keeping track of your staff. In hospitality, regardless of your role, you will always only ever be one cog in a much larger machine. Listening to customers' concerns and needs will reflect well on your hotel and encourage repeat business. Some of the major qualities you require to be effective on the job include management, planning, and customer service skills. This site was designed by Lighthaus Design. They need to assign projects clearly and communicate important information to staff regularly. In 2016, 47,800 people were employed in the U.S. as lodging managers. Hotel Supervisor Resume Samples and examples of curated bullet points for your resume to help you get an interview. Whether it’s within a particular hotel department, in a busy kitchen or as part of the bar staff, you need to be able to work well with others, especially during busy periods. Hotel general manager skills include being a people person with the interpersonal skills to keep guests and employees happy. Education: A high school diploma—or its equivalent—is usually required.Some college or an associate degree can be helpful in setting candidates apart from others who desire the position. Hotel manager Alternative titles for this job include Guest house manager, hotel general manager. Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. Teamwork skills. This book gives leadership advice that is battle-tested by an actual hotel housekeeping supervisor. But these are not the only qualities and skills a manager, leader or decision maker needs to be successful. General managers need to consider the financial ramifications when they are resolving customer complaints to keep the hotel successful. A slow typist, for example, can be encouraged to take a typing class or be assigned additional typing tasks to improve her skills. You will also need excellent numerical, verbal and written communication skills. Use this Housekeeping Supervisor job description template to attract and hire qualified employees for your hotel or resort. This is why taking the time to listen to what people around you are saying is important; employees' concerns about the work environment can cause them to be less friendly and not work as efficiently. 50 Keyland CourtBohemia, NY 11716631.284.6383. From guests to staff to maintenance, hotels have so many moving parts that a strong leader is needed to ensure the success of the unit. Managers need to constantly verify that goals are being met, responsibilities are not getting neglected and the system is working as intended. Flexibility and adaptability are necessary skills that help managers make decisive and well-informed decisions on the fly. You will need to communicate with your staff to make sure their schedules work for them and let them know when the hotel will be busy, for example, if a large amount of wedding guests have booked rooms one night. You will need to make sure the maids are cleaning the rooms properly and maintaining sanitation conditions. Copyright © 2020 ESP Metal Products & Crafts, Inc. You may be responsible for bank deposits, cash outs, revenue management, and accounts payable and receivable. The hotel operations manager job requires a Bachelor’s degree in hospitality management and experience in the hotel industry. A highly successful hotel manager will exhibit these various traits and have the support of his or her team as they lead the business towards success. The hotel manager must be able to guide the employees to work as a well-functioning team. It is ultimately the general manager’s responsibility to keep guests and employees happy. Some core supervisory skills are required to become a better supervisor. Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly. Communication is key, and interpersonal skills are a huge part of being an effective communicator. Hotel managers play a central role in efficiently running the hotel and therefore need a range of skills to succeed. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Personal qualities. Whenever possible, offer training to employees to help them learn new skills. Hotel Operations Manager Job Description Example/Template Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. Communication skills are one of the most important assets a good supervisor should have. In general, this position refers to the front desk supervisor at a hotel, who oversees departments such as the front desk, reservations, and anything else on the front end of the hotel. Excellent communication, interpersonal skills, oriented to detail, operational knowledge, leadership, team building, financial skills and flexibility are all critical skills that every hotel manager should have, but they are far from the only qualities an individual will need to … Despite all these incredible perks, hotel management is a demanding job. Leave the other applicants unmanageably far behind. Without a basic understanding of concepts like accounting, human resource management or cost control, managers will be left incapable of making the decisions required on a daily basis. Transparency is important, and supervisors should strive to keep an open door for … Add Relevant Skills to Your Resume: You can include relevant skill words in your resume.In the description of your work history or your resume summary, you might also want to use some of these keywords. 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